Shipping Policy
Thank you for choosing our décor website. We are committed to providing you with exceptional customer service, which includes a transparent and efficient shipping process. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
Processing Time: Upon receiving your order, we strive to process it promptly. Our average processing time is 1-3 business days, excluding weekends and holidays. During peak seasons or when experiencing high order volumes, processing times may be slightly extended, but we will notify you of any significant delays.
Shipping Methods and Delivery Time: We work with reliable shipping partners to ensure your orders are delivered safely and in a timely manner. The shipping methods available for your location will be displayed during the checkout process. The estimated delivery time depends on your shipping address and the shipping method chosen. Generally, domestic orders within [country] can expect delivery within 3-7 business days. For international orders, please allow 7-14 business days for delivery, depending on the destination.
Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be presented with the available shipping options and their respective costs. We strive to provide competitive shipping rates while ensuring the safe and efficient delivery of your items.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment. You can enter the tracking number on our website or the shipping carrier's website to obtain real-time updates on the status of your order.
International Shipping and Customs: We offer international shipping to select countries. However, please note that international orders may be subject to customs fees, import taxes, or duties imposed by the destination country. These charges, if applicable, are the responsibility of the customer. We recommend contacting your local customs office to inquire about any potential fees before placing an order.
Incomplete or Incorrect Shipping Addresses: It is essential to provide accurate and complete shipping information to ensure successful delivery. Please review your shipping address carefully before finalizing your order. If you realize that you have provided an incorrect or incomplete address, please contact our customer support team immediately. While we will make every effort to assist, we cannot guarantee changes or rerouting once the order has been processed or shipped.
Shipping Restrictions: Certain products, such as oversized items or items containing hazardous materials, may have shipping restrictions or require additional handling time. Any applicable restrictions or special instructions will be clearly stated on the product page.
Shipping Insurance: To provide you with added peace of mind, we offer shipping insurance for an additional fee. This insurance covers the cost of your order in the event of loss, theft, or damage during transit. If you opt for shipping insurance, please contact our customer support team for further details.
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to ensure that your shopping experience with our décor website is enjoyable and convenient from start to finish.
Note: The shipping policy provided here is a general overview. For specific details and any updates related to shipping, please refer to the shipping information provided during the checkout process.