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Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick answers and helpful information about our décor website. If you have any additional questions or need further assistance, please feel free to contact our customer support team.

1. What is your return policy? We offer a hassle-free return policy within 30 days of purchase. If you are not satisfied with your order, please contact our customer support team to initiate the return process. Please note that personalized or customized items may not be eligible for return unless there is a manufacturing defect.

2. How can I track my order? Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

3. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we deliver to your location. Please note that additional customs fees, taxes, or duties may apply depending on your country's regulations.

4. Can I cancel or modify my order after it has been placed? We strive to process and ship orders as quickly as possible. Therefore, if you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.

5. Are your products environmentally friendly? We are committed to offering sustainable and environmentally friendly products. Many of our items are sourced from eco-conscious suppliers, and we prioritize materials that are ethically sourced and have minimal impact on the environment. Look for eco-friendly badges or labels on our product pages for more information.

6. How can I contact your customer support team? You can reach our customer support team by emailing or by calling our toll-free number: 1-800-123-4567. Our team is available during business hours to assist you with any questions, concerns, or issues you may have.

7. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions. To stay updated on our latest deals, promotions, and exclusive offers, sign up for our newsletter or follow us on social media platforms such as Facebook, Instagram, and Twitter.

8. Can I request a custom order or personalized item? Yes, we accept custom order requests and can personalize certain items. Please contact our customer support team with your specific requirements, and we will do our best to assist you.

9. What payment methods do you accept? We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also accept payment via PayPal for added convenience.

10. Are my personal and payment details secure on your website? We take the security and privacy of your personal information seriously. Our website uses secure encryption protocols to protect your data during transmission. We do not store credit card information on our servers, and any personal information you provide is handled in accordance with our privacy policy.